Delivery from Ukraine to Portugal
The TobiPaczka courier service delivers parcels, personal belongings, goods from online stores, medicines, and documents from anywhere in Ukraine directly to the door — to any Portuguese address.
For individuals: we offer shipping to Portugal without unnecessary formalities — no customs declarations or additional fees (everything is already included in the rate).
For business: transportation with full customs clearance is available. If you need official cargo transportation or support for import operations, please see the section Freight transportation from Ukraine to Europe.
What we offer
Courier delivery from Ukraine to Portugal
We accept parcels from all over Ukraine and ensure their safe transportation to Portugal. You can choose a convenient delivery format: door-to-door delivery directly into your hands or pickup at a post office in your city.
Purchase of goods and delivery from Ukrainian stores and pharmacies to Portugal
We erase borders for your shopping. Our team will help purchase products on any Ukrainian websites or in pharmacies, coordinate all details with sellers, and arrange reliable door-to-door delivery. Order Ukrainian products at affordable prices and leave the transport hassle to us.
Freight transportation (import of products) from Ukraine to Portugal
Services of a professional freight forwarder and customs broker in Ukraine and Portugal. We handle the entire supply chain: from preparing permits for the official import of goods to transportation to Portugal and customs clearance.
How the shipping service works
Courier delivery methods
To ensure maximum speed and affordable cost of international shipping, when collecting small cargo and personal belongings across Ukraine, we use local courier services — in particular, Nova Post. Local operators deliver shipments from any point in the country to our warehouse or to a branch in our city. This allows you not to pay for a separate trip of our transport to remote regions.
We offer the following delivery formats:
- Self-shopping: when placing an order with online sellers, specify our Nova Post branch as the delivery address. We will receive the goods, check their condition if necessary, and arrange further delivery to your Portuguese address.
- Purchase of goods at your request: you pay the cost of the goods to our account, and we make the purchase and deliver it to your address in Portugal.
- Transportation of parcels and luggage: simply hand over your luggage or parcel via Nova Post to a post office in our city or to our warehouse address. We will collect the shipment, consolidate it with other cargo, and prepare it for dispatch to Portugal.
Transportation arrangement process
The interaction scheme is as follows:
- Arrangement: you inform us of the dimensions, weight, and value of the cargo.
- Approval: we agree the final estimate with you.
- Handover of the shipment: you send the parcel via Nova Post to our warehouse in Ukraine, or we collect it with our courier.
- Payment for services: you pay for our logistics services.
- Customs and border: when delivering the order, we handle customs brokerage. No declarations or extra costs at the border.
- Delivery of the parcel: the European DPD service brings the parcel directly to your home or office anywhere in Portugal.
Delivery time
- Transit of regular parcels: approximately 2 weeks from the moment the shipment is recorded at the Ukrainian warehouse.
- Transportation of a large consignment of goods: an individual transport schedule is used according to your business needs.
How to track the shipment
You can monitor the movement of your parcels at every stage of the journey:
- Delivery within Ukraine: if you sent your cargo or an order from an online store to our Ukrainian warehouse, be sure to provide the transport waybill number so that we can receive and identify your shipment. If the parcel was collected by our courier, we will provide our own tracking number.
- Transportation across the border: we record when the parcel is accepted, sent to Portugal, and received at the European hub.
- Courier delivery across Portugal: as soon as the parcel is dispatched from the warehouse to you, you receive an individual tracking number from the European delivery service DPD, which you can use to track the courier's final route.
At your request, we can set up automatic notifications about each logistics stage to a convenient messenger or email. You can also check the shipment status with our managers — just provide the order number.
Delivery cost
The total cost of shipping to Portugal consists of two components:
- Transportation across the border (Ukraine — Portugal).
- Delivery across Portugal to the recipient's door or the nearest post office.
1. Rates for transportation across the Ukraine — Portugal border
The cost is determined by three criteria, and only the highest indicator is accepted for payment:
- 15% of the declared value of the shipment;
- 1.75 € per 1 kg of actual weight;
- 1.0 € per 1 kg of volumetric weight.
This system is equally fair for small high-value parcels and for bulky heavy cargo.
- Without limits: we deliver goods regardless of their quantity and the total order amount.
- Without customs issues: for individuals, customs clearance is included and there are no additional payments at the border.
- Uniform rates for new and used goods: personal luggage, furniture, clothing, footwear, product samples — everything is calculated according to a single standard rate grid.
For certain categories of cargo — fabrics, antiques, natural fur and leather, glass products, large consignments of medicines, or indivisible items heavier than 30 kg — the transportation cost is determined individually.
2. Cost of delivery across Portugal
Parcels
- up to 3 kg: 23 €;
- from 3 to 10 kg: 28 €;
- from 10 to 31 kg: 35 €.
Dimensional limits: formula 2a + 2b + c ≤ 250 cm.
Pallets
- up to 300 kg: 470 – 530 €;
- from 300 to 500 kg: 555 – 580 €;
- from 500 to 700 kg: 610 – 635 €.
Maximum pallet size: 120 × 80 × 180 cm.
What affects the shipping cost
The final transportation price is formed taking into account a number of key parameters:
- cargo valuation;
- actual and volumetric weight of the shipment;
- logistics within Portugal to the final recipient (by the company's own transport or via local European couriers);
- availability of receipts, invoices, and manufacturer's branded labels.
What is included in the base price of the service
We provide a full range of logistics services, so the standard rate already includes:
- assistance in selecting the right items from Ukrainian suppliers at optimal prices;
- negotiations with sellers, agreement of terms, payment, and purchase of goods on your behalf;
- receipt, sorting, and storage of cargo at our transit facilities in Ukraine and Portugal;
- preparation of export documents;
- coverage of bank commissions for money transfers within Ukraine;
- transportation of cargo across the Ukraine — Portugal border;
- brokerage support and settlement of customs formalities for individuals.
What is paid additionally
Although we provide comprehensive logistics to Portugal, a number of related services are not included in the main rate:
- delivery of goods from the supplier to our Ukrainian warehouse or door-to-door collection of cargo by our courier;
- taxes and duties required for the official import of goods into the EU (for corporate clients);
- return of goods to the Ukrainian seller in case of refusal or non-conformity.
Rates for domestic transportation within Ukraine
If the sender or Ukrainian supplier cannot hand over the parcel to our transit warehouse, we can order courier pickup.
Cost of cargo pickup in Ukraine and its transportation to our Ukrainian transit warehouse:
Parcels up to 30 kg (based on weight)
- Cost: 2 – 10 € — the final price depends on actual weight, volume, and declared insurance value.
- Dimensional limit: the sum of sides according to the formula 2a + 2b + c ≤ 300 cm.
Pallets up to 500 kg
- Cost: 30 – 100 € — depends on weight, cargo volume, and its declared value.
- Maximum pallet dimensions: 120 × 80 × 180 cm.
How to pay for delivery
We have provided convenient payment options — choose the one that suits you:
- transfer in UAH to a sole proprietor account in Ukraine;
- payment to a bank account in EUR / USD;
- cryptocurrency — USDT / Bitcoin;
- cash payment at our offices in Ukraine and Portugal.
Advance payment procedure:
- Goods purchase service: if our company purchases goods in Ukraine on your behalf, a 100% advance payment is required — both for the cost of the goods themselves and for their international transportation. We can inspect the goods before paying the seller and provide you with a video or photo report.
- Transportation only: if the goods have already been purchased by you independently or we are talking about transporting personal belongings, full payment for logistics services is made before crossing the border.
In the countries of the European Union, payment on delivery is not used. Any international shipment is handed over for delivery only after full payment.
Delivery calculator
To calculate the cost of transportation from Ukraine to Portugal, enter the weight, packaging dimensions, and estimated value of your shipment. The calculator will show two amounts — delivery across the border to the EU and delivery across the EU to the recipient — as well as the total amount payable.
Important calculation conditions:
- the minimum cost of delivery of one parcel across the border to the EU is 10 €;
- the calculator already takes into account all customs costs and duties for individuals;
- domestic shipping within Ukraine to our warehouse (for example, by Nova Post) is not included in the calculation and is paid separately;
- the calculator is intended for private clients only. The cost of services for official import is determined individually.
Select the destination country to calculate delivery across the EU and the total amount.
* For private clients, all possible customs payments are included in the cost. The minimum cost of delivery across the border is 10 €.
Online order delivery service from Ukraine to Portugal
If a Ukrainian supplier does not deliver goods to Portugal, we take care of it: we help with payment, receive parcels at our transit warehouse in Ukraine, and, if necessary, split shipments — to save on customs and deliver everything door-to-door without extra customs costs for private clients.
Before planning international purchases, it is important to familiarize yourself with current customs rules. All goods are divided into categories of strictly prohibited items and those whose transportation is possible but regulated. A detailed list is available in the section: Goods restricted for international transportation.
And to make online shopping in Ukraine problem-free, we recommend reading our tips on the page: Safe online shopping in Ukraine.
Why choose our service for purchasing and delivering online purchases to Portugal
Unlike standard services, we offer comprehensive support of the transaction at all stages:
- Reliability and quality control: we check suppliers and inspect goods before payment, and if necessary provide you with a photo report.
- Negotiations with suppliers: we clarify product specifications and negotiate discounts on your behalf.
- Optimization of customs procedures: we properly prepare export documentation and help legally reduce or avoid customs duties, including by splitting cargo consignments.
How to purchase goods in Ukrainian stores and receive them in Portugal
- Send the product link to our manager.
- Receive the address of our warehouse in Ukraine for accepting orders.
- Buy the goods yourself or entrust the purchase to us.
- Provide the order tracking number (if you purchased the goods yourself).
- Provide the delivery address in Portugal.
- Pay for our services — and wait for the parcel at your address.
Arrange delivery
Write to us in a messenger or call — send a product link or briefly describe the cargo, and we will calculate the cost of delivery from Ukraine to Portugal free of charge and answer all questions.
📞 Phone: +380‑68‑67‑32‑368
📧 E-mail: info@tobipaczka.com
Frequently asked questions about our delivery service
How can I send my belongings or a parcel from Ukraine to Portugal?
The entire process of working with our service consists of three steps:
- inform the manager of the cargo type, its approximate value, weight, and dimensions;
- we fix the rate and agree on the handover of the shipment to our warehouse in Ukraine;
- wait for the parcel at your address in Portugal — we take care of customs clearance and all related tasks.
How is the delivery price from Ukraine to Portugal calculated?
- for private shipments: calculation is based on three parameters — actual weight, volumetric weight, and a percentage of the goods value. The rate is determined by the highest indicator. You can find out the amount yourself via the Delivery calculator.
- for commercial cargo: the cost is calculated individually based on the type of vehicle rented and the duration of the route. You can request exact information from our managers.
Do I need customs clearance for my parcel from Ukraine when receiving it in Portugal?
No. For private clients, our company handles all issues related to customs clearance. You will not need to pay separately for customs clearance after receiving the parcel.
Which address of your warehouse in Ukraine should I provide to send a parcel to Portugal?
After confirming the request, the manager will send you the details of our receiving point in Ukraine (warehouse or post office). When placing an order yourself in a Ukrainian online store or when sending a ready parcel, use exactly this address.
Visit the section: General questions about delivery to the EU.