Delivery from Austria to Ukraine

Courier delivery from Austria to Ukraine

We organize pickup of shipments from any location in Austria — whether it is a factory wholesale warehouse or your home address. We deliver to Ukraine to a post office or to an address. We transport personal luggage, documents, goods, and other items.

Freight transportation (export of goods) from Austria to Ukraine

A freight forwarder in Austria and Ukraine — full support of cargo transportation: we provide transport, assist with import clearance, and offer professional brokerage services at customs.

Purchase and delivery of orders from online stores in Austria to Ukraine

Shopping in Austrian online stores becomes easier — our service helps find the right product at the best price, negotiate with the seller, clarify details, pay for the order, and deliver it to Ukraine without overpayments or surprises at the border.

Austrian VAT refund

When shopping in Austria, you usually pay VAT at the standard Austrian rate of 20% of the product value. Our company helps both private individuals and entrepreneurs recover this amount. The procedure does not take much time, does not increase the delivery cost, and does not create additional tax obligations in Ukraine.

Basic rate

You pay only one amount — whichever is greater:

This approach makes logistics equally cost-effective and fair for both expensive compact purchases and heavy, bulky cargo.

• No limits: we deliver goods without restrictions on quantity or total order value.
• Protection against customs overpayments: for private clients, we can properly split a consignment so that it fully fits within the duty-free import limits under Ukrainian law.
• Single rate for new and used goods: the delivery cost is fixed and does not depend on the condition of the items. We transport electronics, branded clothing, professional equipment, and used machinery on the same terms.

What the transportation price depends on

The final amount consists of several key factors:

• actual value of the shipment;
• total weight and physical dimensions of the parcel;
• how exactly the cargo reaches us — by our own transport or through a local courier service;
• availability of a VAT invoice that allows a tax refund and reduces overall costs.

What the rate already includes

We offer all-inclusive delivery, so the base price covers the maximum of related services:

• search for the required items on the Austrian market at the most attractive prices;
• negotiations with Austrian suppliers, clarification of specifications, and purchase on your behalf;
• provision of our European company for wholesale purchases on B2B platforms in Austria at net cost;
• free acceptance, processing, and storage of cargo at our warehouses in the EU and Ukraine;
• preparation of export documents for Austrian VAT refund;
• all bank commissions when settling with Austrian sellers;
• cross-border transportation;
• broker services and coverage of all customs payments for individuals.

What requires an additional payment

Despite the comprehensive transportation format, some cost items are not covered by the base rate:

• delivery within Austria from the seller to our warehouse or individual cargo pickup at the sender's address;
• customs duties for business clients if the goods are purchased officially to be placed on the company's balance sheet;
• forwarding within Ukraine — carried out by local transport companies at their domestic rates;
• return shipment of goods to the supplier in case of return.

Cost of cargo pickup from an address in Austria

For the transportation of small orders within the European Union, we engage our European partner — the DPD courier service. They deliver parcels from any region of the country to our warehouse. This is the optimal and cost-effective solution when the Austrian supplier does not handle shipping itself or when sending our own transport for the goods is too far and economically unfeasible.

Parcels

• up to 3 kg: 16 €;
• from 3 to 10 kg: 18 €;
• from 10 to 31 kg: 25 €.

Maximum parcel size: formula 2a + 2b + c ≤ 250 cm.

Pallets

• up to 300 kg: 230 – 245 €;
• from 300 to 500 kg: 275 – 300 €;
• from 500 to 700 kg: 330 – 350 €.

Maximum pallet size: 120 × 80 × 180 cm.

Rates for domestic logistics within Ukraine

Within Ukraine, we send small cargoes through the local postal operator Nova Post. This is faster and cheaper than delivery by our truck.

Parcels up to 30 kg (with packaging)

• Cost: 2 – 10 € (the final price depends on weight, volume, and declared value).
• Dimensional restrictions: formula 2a + 2b + c ≤ 300 cm.

Pallets up to 500 kg

• Cost: 30 – 100 € (depends on weight, volume, and declared value).
• Maximum pallet dimensions: 120 × 80 × 180 cm.

How to reduce delivery costs for goods

The main way to save on purchases in Austria is a VAT refund. This tax is included in the price of almost all product categories. If the seller provides a correct invoice, we will help you recover up to 20% of the purchase value. Read all the details of this process on the page Austrian VAT refund.

How to pay for delivery

You can pay for logistics services in any convenient way:

• to a FOP account in UAH;
• with cryptocurrency in USDT / Bitcoin;
• in cash in Ukraine and Austria;
• cash on delivery upon receipt at a Ukrainian post office.

Advance payment rules:

• With the goods purchase service: if we fully take over the purchase of goods on your behalf, you need to make a 100% advance payment for its value.
• Logistics only: if you pay for the purchase in Austria yourself or only transportation of a ready parcel or your personal belongings is required, no advance payment is needed; you pay for logistics upon the cargo's arrival.

If an Austrian store does not ship goods directly to Ukraine, our forwarding service comes to the rescue. You can order goods from any online store to our transit warehouse, from where we will forward them to Ukraine. You can pay for the goods directly to the seller or arrange payment through our service.

There are categories of goods whose delivery is strictly regulated by Ukrainian customs law — some require additional documents, and some are completely prohibited from being transported across the border. We recommend reviewing the full list of restrictions in the section: Goods prohibited from import into Ukraine.

Unlike classic delivery services, we offer a full purchase and delivery cycle:

• Verification of sellers and goods: we minimize the risk of fraud and defects by checking sellers and their products in advance. We request additional product photos before payment, and at our warehouse after receiving the order, we conduct a physical inspection at the client's request and provide a photo report.
• Negotiations: we communicate and negotiate with stores on your behalf.
• Minimization of customs payments: correct document preparation, cargo splitting, lawful reduction of duties, and VAT refund.
• No restrictions: we accept large and heavy cargoes.

How to order goods and delivery from Austrian online stores to Ukraine

1. Send the link to the selected product to our managers.
2. We will provide you with a personal Austrian address for purchases.
3. You can place the order yourself or entrust the purchase to our service.
4. If you buy the product yourself, forward us the order tracking number.
5. Tell us the convenient delivery method and your address in Ukraine.
6. Pay for logistics services after the parcel is issued at the post office.

How can I send a parcel from Austria to Ukraine?

Sending a parcel includes the following main steps:

1. provide the manager with a description of the cargo, its value, weight, and dimensions;
2. we will calculate delivery and agree on pickup from your address or acceptance at our EU warehouse. For orders from online stores, simply specify our warehouse as the recipient address;
3. payment for delivery is made upon receipt in Ukraine, without unnecessary declarations or border delays.

How is the cost of delivery from Austria to Ukraine calculated?

• for private clients: the calculation system takes into account three key parameters: actual weight, volumetric weight, and a percentage of the goods value. Want to know the exact price? Go to the Online calculator;
• for business clients: the cost of international freight transportation is calculated individually, depending on the type of transport and distance. Write a Request to the manager and get a free consultation.

How can I order cargo pickup across Austria?

Thanks to our partnership with leading European courier services, we pick up cargo anywhere in Austria: parcels, pallets, consolidated cargo, and oversized auto parts. Important conditions for pickup:

1. the cargo must be fully packed and ready for transportation;
2. the seller (sender) must independently ensure loading into our vehicle.

How can I get an Austrian VAT refund?

When ordering goods through our service, we prepare the necessary export documents or Tax Free forms that allow you to legally recover the tax amount. You will not have to understand tax intricacies on your own. All you need to do is make the purchase using our company's details (indicating our VAT number) and obtain an invoice (Rechnung) from the seller. We will send the details and a step-by-step guide immediately after clarifying the order details. Want it even simpler? Just send the link to the desired product to our manager, and we will purchase it with automatic VAT refund accounting.

Which address of your European warehouse should I provide when placing orders in Austria?

As soon as you confirm the order on our service, the managers will send you the exact details and a dedicated warehouse address. If you plan to buy the goods yourself or send us an already prepared parcel, this is the address you must specify in the “Delivery address” (Lieferadresse) field.