Delivery from Ukraine to Italy
Courier service TobiPaczka delivers parcels, personal belongings, goods from online stores, medicines, and documents from anywhere in Ukraine directly to the door — to any Italian address.
For private individuals: we offer shipping to Italy without unnecessary formalities — no customs declarations and no additional fees (everything is already included in the rate).
For business: transportation with full customs clearance is available. If you need official cargo transportation or support for import operations, see the section Freight transportation from Ukraine to Europe.
What we offer
Courier delivery from Ukraine to Italy
We accept parcels from all over Ukraine and ensure their safe transportation to Italy. You can choose a convenient receiving format: address delivery directly into your hands or pickup at a post office in your city.
Purchase of goods and delivery from Ukrainian stores and pharmacies to Italy
We erase borders for your shopping. Our team will help purchase products on any Ukrainian websites or in pharmacies, coordinate all details with sellers, and organize reliable address delivery. Order Ukrainian products at affordable prices, and leave the transportation hassle to us.
Freight transportation (import of products) from Ukraine to Italy
Services of a professional freight forwarder and customs broker in Ukraine and Italy. We take on the entire supply chain: from preparing permits for the official import of goods to transportation to Italy and customs clearance.
How the shipping service works
Courier delivery methods
To ensure maximum speed and affordable cost of international shipping, when collecting small cargo and personal belongings across Ukraine, we use local courier services — in particular, Nova Post. Local operators bring shipments from anywhere in the country to our warehouse or to the branch in our city. This allows you not to pay for a separate trip of our transport to remote regions.
We offer the following delivery formats to choose from:
- Independent purchases: when placing an order with online sellers, specify our Nova Post branch as the delivery address. We will receive the goods, check their condition if necessary, and organize further delivery to your Italian address.
- Purchase of goods on your request: you pay for the goods to our account, and we place the purchase and deliver it to your address in Italy.
- Transportation of parcels and baggage: simply hand over your baggage or parcel via Nova Post to the post office in our city or to our warehouse address. We will collect the shipment, consolidate it with other cargo, and prepare it for dispatch to Italy.
Transportation arrangement process
The workflow is as follows:
- Arrangement: you inform us of the dimensions, weight, and value of the cargo.
- Coordination: we agree on the final estimate with you.
- Transfer of the shipment: you send the parcel via Nova Post to our warehouse in Ukraine, or we collect it with our courier.
- Payment for services: you pay for our logistics services.
- Customs and border: when delivering the order, we handle customs brokerage. No declarations and no extra costs at the border.
- Delivery of the parcel: the European DPD service brings the parcel directly to your home or office anywhere in Italy.
Delivery time
- Transit of regular parcels: approximately 2 weeks from the moment the shipment is recorded at the Ukrainian warehouse.
- Transportation of a large batch of goods: an individual transport schedule is used according to your business needs.
How to track a shipment
You can monitor the movement of your parcels at every stage of the journey:
- Delivery across Ukraine: if you sent your cargo or an order from an online store to our Ukrainian warehouse, be sure to provide the transport waybill number so that we can receive and identify your shipment. If the parcel was collected by our courier, we will provide our own tracking number.
- Transportation across the border: we record when the parcel is accepted, sent to Italy, and received at the European hub.
- Courier delivery across Italy: as soon as the parcel leaves the warehouse for you, you receive an individual tracking number from the European delivery service DPD, which you can use to track the courier's final route.
At your request, we can set up automatic notifications about each logistics stage to a convenient messenger or email. You can also find out the shipment status from our managers — just provide the order number.
Delivery cost
The total cost for shipping to Italy consists of two components:
- Cross-border transportation (Ukraine — Italy).
- Delivery across Italy to the recipient's door or the nearest post office.
1. Rates for cross-border transportation Ukraine — Italy
The cost is determined by three criteria, of which only the highest indicator is accepted for payment:
- 15% of the declared value of the shipment;
- 1.75 € per 1 kg of actual weight;
- 1.0 € per 1 kg of volumetric weight.
This system is equally fair for small valuable parcels and for bulky heavy cargo.
- No limits: we ensure delivery of goods regardless of their quantity and the total order value.
- No customs issues: for individuals, customs clearance is included, and there are no additional payments at the border.
- Uniform rates for new and used goods: personal baggage, furniture, clothing, footwear, product samples — everything is calculated according to a single standard rate grid.
For certain categories of cargo — fabrics, antiques, natural fur and leather, glassware, large batches of medicines, or indivisible items heavier than 30 kg — the transportation cost is determined individually.
2. Cost of delivery across Italy
Parcels
- up to 3 kg: 25 €;
- from 3 to 10 kg: 28 €;
- from 10 to 31 kg: 35 €.
Dimensional limits: formula 2a + 2b + c ≤ 250 cm.
Pallets
- up to 300 kg: 225 – 280 €;
- from 300 to 500 kg: 305 – 335 €;
- from 500 to 700 kg: 365 – 385 €.
Maximum pallet size: 120 × 80 × 180 cm.
What affects the shipping cost
The final transportation price is formed taking into account a number of key parameters:
- cargo valuation;
- actual and volumetric weight of the shipment;
- logistics within Italy to the final recipient (by the company's own transport or through local European couriers);
- availability of receipts, invoices, and branded manufacturer labels.
What is included in the base service price
We provide a full range of logistics services, so the standard rate already includes:
- assistance in selecting the right items from Ukrainian suppliers at optimal prices;
- negotiations with sellers, coordination of terms, payment and purchase of goods on your behalf;
- receipt, sorting, and storage of cargo at our transit facilities in Ukraine and Italy;
- preparation of export documents;
- coverage of bank commissions for money transfers within Ukraine;
- transportation of cargo across the Ukraine — Italy border;
- brokerage support and settlement of customs formalities for individuals.
What is paid additionally
Although we provide comprehensive logistics to Italy, a number of related services are not included in the main rate:
- delivery of goods from the supplier to our Ukrainian warehouse or address pickup of cargo by our courier;
- taxes and duties required for official import of goods into the EU (for corporate clients);
- return of goods to the Ukrainian seller in case of refusal or non-compliance.
Rates for domestic transportation across Ukraine
If the sender or Ukrainian supplier cannot transfer the parcel to our transit warehouse, we can order courier pickup.
Cost of cargo pickup across Ukraine and its transportation to our Ukrainian transit warehouse:
Parcels up to 30 kg (taking weight into account)
- Cost: 2 – 10 € — the final price depends on actual weight, volume, and declared insurance value.
- Dimensional limit: sum of sides according to the formula 2a + 2b + c ≤ 300 cm.
Pallets up to 500 kg
- Cost: 30 – 100 € — depends on weight, volume of cargo, and its declared value.
- Maximum pallet dimensions: 120 × 80 × 180 cm.
How to pay for delivery
We have provided convenient payment options — choose the one that suits you:
- transfer in UAH to a sole proprietor's account in Ukraine;
- payment to a bank account in EUR / USD;
- cryptocurrency — USDT / Bitcoin;
- cash payment at our offices in Ukraine and Italy.
Prepayment procedure:
- Purchase service: if our company purchases goods in Ukraine on your behalf, a 100% advance payment is required — both for the cost of the goods themselves and for their international transportation. We can inspect the goods before paying the seller and provide you with a video or photo report.
- Transportation only: if the goods have already been purchased by you independently or we are talking about transporting personal belongings, full payment for logistics services is made before crossing the border.
In the countries of the European Union, payment on delivery is not used. Any international shipment is handed over for delivery only after full payment.
Delivery calculator
To calculate the cost of transportation from Ukraine to Italy, specify the weight, packaging dimensions, and estimated value of your shipment. The calculator will show two amounts — delivery across the border to the EU and delivery across the EU to the recipient, as well as the total amount payable.
Important calculation terms:
- the minimum cost of delivery of one parcel across the border to the EU is 10 €;
- the calculator already takes into account all customs costs and duties for private clients;
- domestic shipping across Ukraine to our warehouse (for example, by Nova Post) is not included in the calculation and is paid separately;
- the calculator is intended only for private clients. The cost of services for official import is determined individually.
Select the destination country to calculate delivery across the EU and the total amount.
* For private clients, the price includes all possible customs payments. The minimum cost of cross-border delivery is 10 €.
Online order delivery service from Ukraine to Italy
If a Ukrainian supplier does not deliver goods to Italy, we take care of it: we help with payment, receive parcels at our transit warehouse in Ukraine, and, if necessary, split shipments — to save on customs and deliver everything "to the door" without extra customs costs for private clients.
Before planning international purchases, it is important to read the current customs rules. All goods are divided into strictly prohibited categories and those whose transportation is possible but regulated. A detailed list is available in the section: Goods restricted for international transportation.
And to make online shopping in Ukraine problem-free, we recommend reading our tips on the page: Safe online purchases in Ukraine.
Why choose our service for purchasing and delivering online purchases to Italy
Unlike standard services, we offer comprehensive support of the transaction at all stages:
- Control of reliability and quality: we check suppliers and inspect goods before payment, and if necessary provide you with a photo report.
- Negotiations with suppliers: we clarify product specifications and negotiate discounts on your behalf.
- Optimization of customs procedures: we properly prepare export documentation and help legally reduce or avoid customs duties, including by splitting cargo batches.
How to buy goods in Ukrainian stores and receive them in Italy
- Send the product link to our manager.
- Get the address of our warehouse in Ukraine for receiving orders.
- Buy the goods yourself or entrust the purchase to us.
- Provide the order tracking number (if you purchased the goods yourself).
- Specify the delivery address in Italy.
- Pay for our services — and wait for the parcel at your address.
Arrange delivery
Write to us in a messenger or call — send a product link or briefly describe the cargo, and we will calculate the cost of delivery from Ukraine to Italy free of charge and answer all questions.
📞 Phone: +380‑68‑67‑32‑368
📧 E-mail: info@tobipaczka.com
Frequently asked questions about our delivery service
How to send your belongings or a parcel from Ukraine to Italy?
The whole process of working with our service consists of three steps:
- tell the manager the type of cargo, its approximate value, weight, and dimensions;
- we fix the rate and agree on the transfer of the shipment to our warehouse in Ukraine;
- wait for the parcel at your address in Italy — we take care of customs clearance and all related tasks.
How is the price of delivery from Ukraine to Italy calculated?
- for private shipments: the calculation is based on three parameters — actual weight, volumetric weight, and a percentage of the goods value. The rate is determined by the highest indicator. You can find out the amount yourself using the Delivery calculator.
- for commercial cargo: the cost is calculated individually based on the type of rented vehicle and the duration of the route. You can request exact information from our managers.
Is customs clearance required for my parcel from Ukraine when receiving it in Italy?
No. For private clients, our company handles all matters related to customs clearance. You will not need to pay separately for customs clearance after receiving the parcel.
Which address of your warehouse in Ukraine should I provide to send a parcel to Italy?
After the request is confirmed, the manager will send you the details of our receiving point in Ukraine (warehouse or post office). When placing an order yourself in a Ukrainian online store or when sending a ready parcel, use exactly this address.
Visit the section: General questions about delivery to the EU.