Delivery from Poland to Ukraine
The courier service TobiPaczka transports not only ordinary parcels or personal luggage but also arranges the purchase of goods from suppliers, receipt at a warehouse, and resolution of customs issues.
We refund up to 23% of the value of Polish goods thanks to the preparation of export documents.
For private customers: you won't need to Fill out any declarations yourself. If necessary, we will help split the shipment to legally optimize customs payments.
For businesses customers: flexible cooperation terms — both with full customs clearance and without it. To arrange official freight transportation or export support, go to the section Freight transport from Poland to Ukraine.
Our capabilities
Courier delivery from Poland to Ukraine
We arrange pickup of shipments from any location in Poland — whether it's a factory wholesale warehouse or your home address. We deliver to Ukraine to a post office or to an address. We transport personal luggage, documents, goods and other items.
Cargo transportation (export of goods) from Poland to Ukraine
Freight forwarder in Poland and Ukraine — full support of cargo transportation: we supply transport, assist with export clearance, and offer professional customs brokerage services.
Delivery of online orders from Poland to Ukraine
We help find the necessary goods in Poland, negotiate with the seller, clarify details, pay for the order and deliver it to Ukraine without overpayments and surprises at the border.
Polish VAT refund
When shopping in Poland, you usually pay VAT at a rate of 23% of the item value. Our company helps claim back this amount to both individuals and entrepreneurs. The procedure does not take much time, does not increase the delivery cost and does not create additional tax obligations.
How the transportation process is arranged
Courier delivery options
Regardless of the volume and specifics of your cargo, we offer the following cooperation formats:
- You purchase the goods: you pay for the goods in the online store yourself and provide our Polish warehouse address as the recipient. We receive the parcel and arrange its transportation to Ukraine.
- Purchase through our service: you make an advance payment for the goods, and we ourselves buy them from the Polish seller, take care of transportation and preparation of export documents for VAT refund (if possible).
- Sending personal belongings and parcels: if you need to transport already purchased goods or personal belongings to Ukraine, no advance payment is required. Simply send the cargo to our warehouse or order its pickup.
In all cases, you pay for our logistics services only upon receipt of the cargo in Ukraine.
Algorithm for arranging delivery
The work scheme for both consolidated cargo and single parcels is as simple as possible:
- Delivery request: you specify the weight, dimensions and value of the shipment.
- Approval: we calculate the cost of our services.
- Parcel handover: you can deliver the cargo to our transit warehouse yourself, or arrange pickup by a courier service from your address.
- Transportation across the border: we prepare a package of documents and send the cargo to Ukraine.
- Customs: we resolve all border issues ourselves. You won't have to fill out declarations or hire a broker. For individuals, there are no hidden fees, duties or VAT.
- Receipt of cargo and payment for services: within Ukraine, your order is sen by the local delivery service you choose, and payment for services is made upon receipt of the cargo.
Transportation timeframes
- Standard time: from 1 to 2 weeks from the moment the goods arrive at our warehouse in Poland.
- With VAT invoice processing: the process may take 1 week longer due to tax documentation.
- Wholesale batches: transportation times for large cargo are discussed individually.
How to track parcels
Tracking the movement of a parcel is divided into three stages:
- Within Poland: if we pick up the parcel from you — we will provide our own tracking number. When sending cargo yourself or making online purchases, be sure to ask the seller for the tracking number to monitor the parcel.
- International delivery: we record and inform you of key statuses — receipt of cargo at the warehouse in Poland, transit across the border, arrival at the warehouse in Ukraine.
- Within Ukraine: as soon as the parcel is handed over to the local carrier (for example, 'Nova Post'), you receive a standard domestic tracking number for final tracking.
At your request, we can set up sending order status updates to a convenient messenger or email. You can also always inquire about the location of the cargo from our managers by providing the order number or your details.
Delivery cost
Basic delivery rate
You pay only one amount — whichever is greater:
- 15% of the item value;
- 1.5 € per 1 kg of actual weight;
- 0.75 € per 1 kg of volumetric weight.
This approach makes logistics equally beneficial and fair for both expensive compact purchases and heavy, bulky cargo.
- No limits: we deliver goods without restrictions on quantity or total order value.
- Protection from customs overpayments: for private customers, we can properly split the consignment of goods to fully fit within the duty-free import limits according to Ukrainian legislation.
- Single rate for new and used goods: the delivery cost is fixed and does not depend on the condition of the items. We transport electronics, branded clothing, professional equipment and used appliances on the same terms.
For some categories of cargo (e.g., glass, fabric, second-hand) or for non-divisible items heavier than 50 kg (e.g., a refrigerator), the rate is calculated individually upon mutual agreement.
What determines the price of transportation
The final amount is made up of several key factors:
- actual value of the shipment;
- total weight and physical dimensions of the parcel;
- how exactly the cargo reaches us — by our own transport or via a local courier service;
- availability of an invoice with VAT, which allows arranging a tax refund and reducing overall costs.
What the rate already includes
We offer all-inclusive delivery, so the base cost includes a maximum of related services:
- search for the necessary items on the Polish market at the most attractive prices;
- negotiations with Polish suppliers, clarification of specifications and purchase on your behalf;
- using our European corporate account for wholesale purchases on Polish B2B platforms at net cost;
- free receipt, processing and storage of cargo at our warehouses in Poland and Ukraine;
- brokerage support and preparation of export documents for Polish VAT refund;
- all bank fees for settlements with Polish sellers;
- transportation across the Poland – Ukraine border;
- broker services and customs payments for individuals.
What requires additional payment
Despite the comprehensive transportation format, some expense items are not covered by the base rate:
- delivery within Poland from the seller to our warehouse or individual cargo pickup at the sender's address;
- customs duties — relevant for business customers if the goods are officially purchased for balance sheet recording;
- shipping within Ukraine — carried out by local transport companies at their internal rates;
- return shipment of goods to Poland, if applicable.
Cost of cargo pickup from an address in Poland
If you or your supplier do not know how to hand over the parcel to us, we will offer pickup from your address. For transporting small orders within Poland, we engage our European partner — the courier service 'DPD'. They promptly deliver parcels from any region of the country to our warehouse. This is an optimal and cost-effective solution when sending our own transport for the goods is too far and economically impractical.
Parcels
- up to 3 kg: 5 €;
- from 3 to 10 kg: 6 – 7 €;
- from 10 to 31 kg: 8 – 9 €.
Maximum package size: formula 2a + 2b + c ≤ 300 cm. If the dimensions are larger, the delivery cost may increase significantly.
Pallets
- up to 300 kg: 15 – 34 €;
- from 300 to 500 kg: 40 – 42 €;
- from 500 to 700 kg: 48 – 50 €.
Maximum pallet size: 120 × 80 × 180 cm.
For transporting large batches or oversized cargo from Poland, we are ready to provide our own transport. The cost of such a service is calculated individually upon mutual agreement.
Rates for domestic logistics within Ukraine
For small shipments within Ukraine, we use the local postal service, 'Nova Post'. It's faster and cheaper than sending our own truck.
Parcels up to 30 kg (with packaging)
- Cost: 2 – 10 € (the final price depends on actual weight, parcel volume and its insured value).
- Dimensional restrictions: formula 2a + 2b + c ≤ 300 cm.
Pallets up to 500 kg
- Cost: 30 – 100 € (depends on weight, pallet cargo volume and declared value).
- Maximum pallet dimensions: 120 × 80 × 180 cm.
How to reduce costs for delivery of goods
The main way to save on purchases in Poland is VAT refund. This tax is included in the price of almost all categories of goods. If the seller provides a correct invoice, we will help you refund up to 23% of the purchase price. Read all the details of this process on the page Polish VAT refund.
How to pay for delivery
You can pay for logistics services in any convenient way:
- to a sole proprietor account in UAH;
- transfer to our European company account in USD / EUR;
- cryptocurrency — USDT / Bitcoin;
- cash in Ukraine and Poland;
- cash on delivery upon receipt at a Ukrainian post office.
Prepayment rules:
- With purchase service: if we fully undertake the purchase of goods on your behalf, you need to make a 100% advance payment for their cost.
- Logistics only: if you pay for the purchase in Poland yourself or transportation of a ready parcel or your personal belongings is required — no advance payment is needed; you pay for logistics upon cargo arrival.
Delivery calculator
Calculate the delivery cost from Poland to Ukraine online: specify the weight, dimensions and value of the shipment.
Important information:
- the minimum delivery cost from Poland is 10 €;
- customs support for individuals is already included in the price — this guarantees no unforeseen expenses when crossing the border;
- delivery of cargo within Poland to our warehouse (e.g., by 'DPD'), as well as final courier delivery within Ukraine to the customer's address (e.g., by 'Nova Post') are paid separately at the rates of domestic courier services;
- this calculator is intended only for calculating private orders. Commercial import for business is calculated under individual conditions.
* For private customers, all possible customs payments are included in the cost. Minimum delivery cost — 10 €.
Online order delivery service from Poland to Ukraine
If a Polish store does not ship goods directly to Ukraine, our forwarding service comes to the rescue. You can order goods from any online stores to our transit warehouse in Poland, from where we will forward them to Ukraine. You can pay for the goods directly to the seller or arrange payment through our service.
There are categories of goods whose delivery is strictly regulated by Ukrainian customs legislation — some require additional documents, and some are completely prohibited from being transported across the border. We have broad capabilities to transport various products, but we recommend that you familiarize yourself with the full list of restrictions in the section: Goods prohibited for import into Ukraine.
Unlike classic delivery services, we offer a full cycle of purchase and delivery:
- Verification of sellers and goods: we minimize the risk of fraud and defects by checking sellers and their products in advance. We request additional photos of the goods before payment, and at our warehouse after receiving the order — we conduct a physical inspection upon the client's request and provide a photo report.
- Negotiations: we communicate and bargain with stores on your behalf.
- Minimization of customs payments: proper document preparation, cargo splitting, legal reduction of duties, VAT refund.
- No restrictions: we accept large and heavy cargo.
How to arrange delivery of goods from Polish stores to Ukraine
- Send the link to the chosen item to our managers.
- We will provide you with a personal Polish address for purchases.
- You can place the order yourself or entrust the purchase to our service.
- If you buy the goods yourself, forward the order tracking number to us.
- Tell us the convenient delivery method and your address in Ukraine.
- Logistics services are paid after the parcel is issued at the post office.
Order delivery
Leave a request in a convenient messenger or call us at the indicated number. Simply send a product link or cargo description — we will consult you for free and calculate the delivery cost from Poland to Ukraine.
📞 Phone: +380‑68‑67‑32‑368
📧 Email: info@tobipaczka.com
Frequently asked questions about our delivery service
How to send a parcel to Ukraine?
Sending a parcel includes the following main steps:
- provide the manager with a description of the cargo, its value, weight and dimensions;
- we will calculate the delivery and agree on pickup from your address or receipt at our warehouse in Poland. For online store orders, just specify our warehouse as the delivery address;
- payment for delivery is made upon receipt in Ukraine, without unnecessary declarations and border delays.
How is the delivery cost to Ukraine calculated?
- for private customers: the calculation system considers three key parameters: actual weight, volumetric weight and a percentage of the item value. Want to know the exact price? Go to the Online calculator;
- for business customers: the cost of international freight transportation is calculated individually, depending on the type of transport and distance. Send a Request to a manager and get a free consultation.
How to order cargo pickup in Poland?
Thanks to partnerships with leading European courier services, we promptly pick up cargo anywhere in Poland: parcels, pallets, consolidated cargo and oversized auto parts. Important conditions for pickup:
- the cargo must be fully packed and ready for transportation;
- the seller (sender) must independently ensure loading into our vehicle.
How to refund Polish VAT?
When ordering goods to Ukraine through our service, we prepare the necessary export documents or Tax Free forms that allow you to legally refund the tax amount. You don't have to figure out the tax intricacies yourself. All you need is to make the purchase using our company details (with our VAT number) and get an invoice (faktura) from the seller. We will send the details and step-by-step guide immediately after clarifying the order specifics. Want it even simpler? Just send the link to the desired product to our manager, and we will purchase it with automatic accounting for VAT refund.
What warehouse address should I provide when placing orders?
As soon as you confirm the order on our service, managers will send you the exact details and assigned warehouse address. If you plan to purchase the goods yourself or send us a prepared parcel, this is the address that must be entered in the 'Delivery address' (Adres dostawy) field.
Try searching for answers in the section: General questions about parcel delivery from the EU to Ukraine.