Cargo insurance for international delivery by TobiPaczka

When ordering the "Cargo Insurance" service, we assume responsibility for the safety of your shipment from the moment we receive it until the moment it is handed over to the recipient or to a third party at the recipient's request.

Upon receiving the cargo, we conduct a visual exterior inspection. If the cargo is delivered to us via a courier service — ensure in advance that the chosen service allows inspection of the contents upon handover. Without the possibility of inspection, we will not be able to provide insurance coverage for the cargo.

Insurance Conditions

1. Insurance coverage period: coverage is valid from the moment the cargo is officially accepted by our company and until it is handed over to the recipient. If, after crossing the border, the cargo is transferred to a third-party courier service for further delivery, our insurance liability ceases from the moment of such transfer.

2. Cost of insurance: the cost of the service is 1% of the declared value of the cargo. You pay before or at the time of handing over the cargo to us.

3. Insured perils: insurance compensation is paid if during the period of our liability the cargo:

• was lost;
• sustained visible external damage.

For used goods, payment is made only in the event of significant damage (which is not merely cosmetic or aesthetic but also functional, preventing the use of the goods as intended) and in the event of total loss.

4. Compensation limit: the amount of insurance compensation does not exceed the declared value of the cargo. Compensation for emotional distress, lost profits and other indirect losses is not provided.

5. Payout timefram: insurance compensation is paid within 14 working days from the moment the event is recognized as insured — in cash or by bank transfe.

Limitations and Exclusions

Insurance coverage does not apply to:

• food products, medicines, and other goods with a limited shelf life;
• goods officially prohibited for international delivery;
• external packaging and containers;
• the functionality of electronic devices or software performance (devices are not tested for functionality before shipment).

In the event of cargo confiscation by government authorities, consideration of the compensation claim is suspended until a decision is made.

Force majeure circumstances that may release us from the obligation to pay compensation: natural disasters, military actions, acts of government authorities, and other circumstances of insurmountable force.

Procedure for Applying for Compensation

To receive insurance compensation, you must:

1. Record the damage or non-delivery upon receipt fill out a report in the presence of the courier (whether our company's representative or an external postal service). In case of a missing shipment, request a non-delivery report from the delivering carrier.
2. Keep the packaging — damaged packaging is evidence of an insured event.
3. Submit a written or online application within 3 working days of receiving the shipment (or documenting its loss), accompanied by supporting photos and videos.
4. Provide documents confirming the value of the cargo (receipt, invoice, etc.).

Claims submitted after the established deadline may not be accepted for consideration.

Please note: insurance for private customers is voluntary. The transport company TobiPaczka handles all cargo with the highest level of care and responsibility and always strives to resolve any issues. Freight transportation for business clients under an official contract is insured on individual terms.